FAQ

What are all of these ingredients in my hair products?

If we can’t answer your questions directly, Environmental Working Group has a database called Skindeep where you can search for toxicity info on thousands of products and ingredients.

Are you more of an app person? Pop over to the app store on your device and download ‘EWG Healthy Living’ or ‘Think Dirty’. You can scan barcodes and check your products right on the spot!

We test & try out everything and if we wouldn’t use it on ourselves, you won’t find it in our shop.

What is your cancellation policy?

Please be aware that there is a $50 no show/less than 48 hours notice cancellation fee on all appointments.

Emergencies are excluded, of course. Please get in touch as soon as possible if you need to cancel.

What does “organic” really mean when it comes to hair color or the hair industry in general?

The truth is we’re not using crushed up foraged berries, herbs and plants to color your hair, folks.

What we *are* doing is using the least toxic professional color lines and hair products that are currently available.

Chemistry is constantly changing and we do our best to keep apprised on the newest, best & least toxic products out there. Believe us, we’ve tried a lot of ‘em.

We stick with the lines we like, products that work and are made by companies who have similar mindsets and ethics as we do.

But what about “greenwashing”?

Greenwashing is rampant in the hair & beauty industry so we do a lot of research to make sure the products we use actually are what they say they are!

We take great care in making sure the products we use are vegan & cruelty free. We love animals and don’t believe personal or every day use products require animal testing.

We have spoken to and had the pleasure of getting to know some of the people that own these companies that we source products from. We have had in depth conversations about the industry and what the terms ‘clean, organic, sustainable & eco-friendly’ mean to them. It’s been a wonderful and refreshing change to find like-minded stylists and producers in this industry that care about their health, the health of their clients and the health of the planet, too.

How does your product refill process work?

BYOB and we’ll fill ‘er up.

Check what we have in stock on our refills page. We are constantly researching what products we'd like to carry and how best to get them into your hands.

Products and

Refills

May I sample a product?

Of course! We'd love to hear what you think of what we are carrying. Products work differently on different kinds of hair and we want to make sure we can make the best recommendations which your feedback helps us with. We also want to make sure the people like what we have!

What if I take the bus, ride a bike, walk, skate, hover-board, scoot, run, dance or skip to my appointment?

Attention conscious commuters!! As long as you do not use a car to get here, we’ll happily take $5 off your full priced service!

What about the AIR PLANTS? Can I take one home?

We have both air plants and plant accessories for sale. They do in fact occasionally need water, we can advise you how best to care for your little friend.